Terms and Conditions

This agreement is made between you, the user accessing and/or using the GYMMATEHK LIMITED website (hereinafter referred to as "you"), and GYMMATEHK LIMITED (hereinafter referred to as "the company" and "we"). By using the website and ordering products on this site, you agree to be bound by the following terms and conditions. Please read the relevant terms and conditions carefully. If you do not agree, please do not use or access the website. We reserve the right to determine whether you comply with these terms of use, and our decision shall be final and binding. GYMMATEHK LIMITED may amend these terms of use from time to time and will update the terms on the website. Your continued use of this website after such modifications will constitute your acceptance of the changes.


  1. In these terms: "Goods" refers to the products that you wish to purchase or order through us, as indicated in your order. "Order" refers to the order placed through this website's ordering system or by other means. "Website" refers to the website owned and operated by GYMMATEHK LIMITED with the URL www.gymmatehk.com.

  2. Service Agreement
    2.1 In consideration of your use of our services, you agree:
    a) To provide true, accurate, current, and complete information about yourself when filling out the registration form; and
    b) To update your registration information via the "My Account" link on the website to ensure that the information is true, accurate, current, and complete. If we have reasonable grounds to suspect that any information is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your registration.
    c) To notify the website immediately if you become aware of any unauthorized use of your account or any security breaches.
    d) To receive information from the website.
    2.2 Once your registration is successful, you will receive a password and account. You are responsible for maintaining the confidentiality of your account and agree to accept responsibility for all activities that occur under your account, username, or password. You may not authorize anyone else to use your account, username, or password. You can change your password at any time according to the instructions or close your old account and open a new one.
    2.3 Users should choose a stable and secure email address when registering and agree to accept and read all types of emails sent from this website. If users fail to receive emails in a timely manner from their email address or if there are issues with receiving or reading emails due to their email program, as long as the website has successfully sent the email, it shall be deemed that the user has received the relevant email. The time recorded on the sending server shall be regarded as the delivery time.

  3. Customer Obligations
    By submitting your order, you guarantee, declare, and promise:
    a) That you are over 18 years old and are not ordering on behalf of someone else;
    b) To provide any details reasonably requested by GYMMATEHK LIMITED to confirm your eligibility to purchase the goods;
    c) That you are purchasing as an individual consumer, and the goods or any accessories thereof shall not be used for resale or any purpose other than personal use;
    d) That you are the authorized holder of any credit/debit card used on this website.

  4. Ordering
    4.1 Orders submitted by you, whether through this website or other means, represent a purchase of goods from GYMMATEHK LIMITED. GYMMATEHK LIMITED may confirm receipt of this order via email (if ordered through this website) or WhatsApp (if you have provided a mobile number).
    4.2 When you place an order, it signifies that you are purchasing the goods at the specified price. Once submitted, you may not cancel the order, even if we have not yet accepted or rejected your order. GYMMATEHK LIMITED has the full right to discretion to accept or refuse any changes you request to the order.
    4.3 GYMMATEHK LIMITED is not a supplier or manufacturer of the goods. We are responsible for distribution and management of the website, arranging the order processing, and completing the provision of the goods ordered through our website.
    4.4 GYMMATEHK LIMITED may communicate with you regarding your order via email, WhatsApp, or voice calls. If the phone number provided at the time of ordering is a mobile number, you agree to receive transactional information regarding your order, including updates on the order status.
    4.5 We reserve the right to refuse or cancel any order for any reason at our sole discretion, and you accept that we are not obliged to provide any compensation for dissatisfaction arising from such events, including but not limited to:
    a) Insufficient stock of the goods ordered;
    b) Failure to arrange delivery to your area;
    c) Errors in the pricing information due to human or computer error or incorrect pricing data provided by suppliers.
    4.6 GYMMATEHK LIMITED will make reasonable efforts to meet your specified requirements in the order, but we cannot guarantee the availability of the goods. If the ordered goods cannot be provided to you, GYMMATEHK LIMITED will contact you to allow you to choose to accept a replacement or refund. If GYMMATEHK LIMITED does not receive a response from you, GYMMATEHK LIMITED may decide to provide a replacement of equivalent value and/or specifications or cancel the order and provide a refund.

  5. Accuracy of Content and Intellectual Property
    5.1 All content, designs, texts, and images on our website (hereinafter referred to as "Materials") and their selection or arrangement are owned, licensed, or used by GYMMATEHK LIMITED in accordance with applicable laws. You may not modify, translate, copy, reorganize, or redesign these Materials for any commercial or public purpose, nor may you republish, transmit, distribute, or broadcast them, or provide them to any third party without explicit written permission. Any content on this website may not be interpreted as granting you or any other person any rights to use any Materials unless explicitly permitted in these terms of use.
    5.2 All trademarks, product names, and company names or logos on our website are the property of us or their respective owners. We do not grant approval for the use of any such trademarks, appearances, product names, company names, logos, or titles, and such use may constitute an infringement of the rights of the holder.
    5.3 GYMMATEHK LIMITED will make reasonable efforts to verify and maintain the accuracy of any content on this website, but GYMMATEHK LIMITED does not represent or guarantee that the content of this website, including any pricing information, is or will be accurate, current, or error-free.
    5.4 Content on the website may be provided by third parties, whether as a result of user selections by GYMMATEHK LIMITED or submissions by others. Any opinions, advice, statements, descriptions, services, promotional information, or other content expressed or provided by third parties or through third-party websites only represent the respective authors or distributors, not GYMMATEHK LIMITED or its affiliates. GYMMATEHK LIMITED does not guarantee the validity, accuracy, truthfulness, completeness, reliability, or usefulness of any third-party content. In any case, GYMMATEHK LIMITED is not responsible or liable for: any errors or omissions in third-party generated content, any links contained in third-party content, any loss or damage caused by your reliance on third-party content, or any other damages arising from third-party content.
    5.5 GYMMATEHK LIMITED reserves the right to improve or correct any errors or omissions in any part of the content and to make any other changes to the website, materials, tools, products, services, and displayed prices at any time without prior notice.
    5.6 GYMMATEHK LIMITED does not represent or guarantee uninterrupted or error-free use of the website, that defects will be corrected, or that the website or the server providing the website or files downloadable from the internet are free from infection or viruses, computer worms, Trojans, or other contaminating or destructive codes. GYMMATEHK LIMITED is not responsible for any responsibility, obligation, or risk associated with your use of the internet.

  6. Disclaimer
    6.1 Product Description: The product images and information on this website are for reference only, and due to issues such as lighting during photography and color differences in different displays, there may be slight color discrepancies between the product images and the actual product. GYMMATEHK LIMITED has made every effort to display the colors of the products accurately on the website. However, as what you see will depend on your display, GYMMATEHK LIMITED cannot guarantee that any color displayed will match the actual color, and customers are requested to understand.
    6.2 All information provided on this website is for informational or general guidance purposes only and does not constitute medical or other professional advice. This website does not intend to provide and does not provide any information to diagnose, alleviate, prevent, treat, or cure any disease or symptom.

  7. Applicable Law and Jurisdiction
    The terms of use of this website are governed by and interpreted in accordance with the laws of Hong Kong. If you order products on this website, your order shall be regarded as being governed by the laws of Hong Kong and bound by these terms of use. The courts of Hong Kong have exclusive jurisdiction to resolve any disputes arising from or related to the use of this website.

  8. Tax Issues
    You shall bear any government taxes imposed by law in addition to the price, including but not limited to customs duties, import duties, value-added tax, service tax, use tax, or other relevant taxes. Customs regulations vary by country or region, and this website cannot guarantee or determine whether taxes need to be paid each time.

  9. Disclaimer and Limitation of Liability
    9.1 You agree that no data transmission over the internet can be guaranteed to be completely secure. While we strive to protect such data, we do not guarantee and cannot ensure the security of the information you transmit to us. You transmit any information to us at your own risk.
    9.2 You agree that GYMMATEHK LIMITED shall not be liable for any loss of relevant information or records caused by the collapse or malfunction of the website's sales system due to force majeure or other uncontrollable reasons.
    9.3 You agree that GYMMATEHK LIMITED shall not be liable for any delays, failures in delivery, failure to provide services, or service interruptions caused directly or indirectly by:
    a) Natural disasters, actions of any government agency, natural disasters, acts of war, insurrections or terrorism, strikes or blockades, unauthorized network or computer intrusions, or other circumstances beyond our control, including internet failures or computer-related viruses, hacking, or other agents introduced by third parties.
    b) Any technical requirements solely your responsibility.
    c) Any intentional acts or omissions directly attributable to you.
    9.4 Nothing in this agreement shall exclude or limit the liability of either party for death or personal injury resulting from negligence or fraud, or any other liability that cannot be excluded or limited by law, including any liability applicable to consumer protection legislation for the goods purchased by you.
    9.5 For all claims arising from or related to the order, whether in contract, tort (including negligence or breach of statutory duty), misrepresentation, or otherwise, your liability shall not exceed the total amount received by GYMMATEHK LIMITED for the goods related to the order.
    9.6 GYMMATEHK LIMITED shall not be liable for any loss of contracts, loss of income or revenue, loss of profits, loss of goodwill, or loss of insurance.
    9.7 GYMMATEHK LIMITED shall not be liable for any consequential, special, punitive, or indirect losses or damages arising from or related to this agreement, regardless of the cause, whether arising from contract, tort, negligence, misrepresentation, or otherwise. Even if GYMMATEHK LIMITED has been advised of the possibility of such losses or damages, this exclusion shall still apply.
    9.8 GYMMATEHK LIMITED shall not be liable for any loss or damage arising from inaccurate, false, or misleading information provided by you or due to your breach of these terms.
    9.9 GYMMATEHK LIMITED shall not be liable for any non-standard use of the goods.
    9.10 Even if these terms contain any contrary provisions, our liability to you (excluding matters related to goods) for any loss or damage suffered by you and for any liability arising from or related to these terms shall not exceed $40.